Withdrawing Funds Back to Your Wallet or Bank
When you want to move your balance out, go to the cashier and select withdrawal. Choose the wallet or bank account you want paid — Touch 'n Go eWallet, Boost, GrabPay or your FPX-linked bank are all available. We process withdrawal requests after identity verification is complete on your account; if yours is already verified, the request moves straight to processing. Enter
the amount, confirm the destination, and submit. We aim to keep the queue short, though processing windows can vary depending on your chosen method and bank cut-off times.
- Open the withdrawal screen — Go to the cashier and tap Withdraw — the same screen you use for deposits, just a different tab.
- Select your payout method — Pick Touch 'n Go eWallet, Boost, GrabPay or your FPX bank account as the destination for your funds.
- Enter the amount and verify — Input the withdrawal amount. If a verification prompt appears, complete it with your registered details before submitting.
- Submit and track the request — Confirm the withdrawal. You can check its status under your account transaction history while it processes.